If you are not happy with your purchase, please get in touch. We would appreciate feedback by clicking here.

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Online lessons, programs, subscriptions and workshops are non-refundable.

If you need to reschedule a live workshop, please get in contact at least seven days before the live workshop date by clicking here.

However, if there are extenuating circumstances, we can discuss your options.

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No-shows or missed attendances are not transferable to future live workshops.

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If Carmen cancels a live workshop that you have booked due to unforeseen circumstances, you will be notified as soon as possible before your scheduled live workshop. You will be offered a credit towards a future live workshop, valid for six months.

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